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But sometimes a really excellent service takes you by surprise.
Last night at about 8.30pm I completed an online application form via the EDDC website, for a replacement outdoor blue food waste caddy, as mine had its lid broken.
I was completely taken aback to return home after shopping this morning and find a replacement food bin, which must have been delivered at around 9.30am this morning!
And a message was left for me by a Sita member of staff letting me know it was outside my door.
That is really great service!
