• Latest Devon social care survey reveals concerns among people about service

    30th January 2018 | News | Claire
  • The questions where Devon County Council performed poorly in the survey were:
    • How good is the social care related quality of life of service users? (bottom of the SW league table).
    • Do service users feel safe? (Third from bottom of the SW league table)
    • Do the services that people receive help them to feel safe? (bottom of the SW league table)
    • Do carers have as much social contact as they would like? (third from bottom of the SW league table)
    • What is the impact on their quality of life of the services that people receive? (bottom of the SW league table)

    In all of those areas, the performance has declined since the previous survey.

    And in two areas – those relating to safety – the Devon Safeguarding Adults Board have been made aware of the concerns.

    The narrative stated that the safety questions were a perception indicator and were as much about community safety as they were about the quality of social care services.

    Further work in the form of focus groups has since been undertaken and results just received, reported head of social care, Tim Golby, at last Thursday’s meeting.

    I asked a series of questions about these results at the meeting and have asked to be involved with this piece of work from now on.  I was nominated by the Health and Adult Care Scrutiny Committee Chair to be the link between the committee and this project.

    I have today, asked for all documentation relating to the results of these survey question.

    Here’s the webcast. It is item 6. Adult Social Care Annual Report – https://devoncc.public-i.tv/core/portal/webcast_interactive/315015

    From left to right. Cllr Andrew Leadbetter, portfolioholder for adult care and health, Tim Golby, head of social care and Jennie Stephens, director of adult social services.