• Watchdog seeks views on local mental health services

    16th January 2014 | News | Claire
  • CQC’s Chief Inspector of Hospitals asks people to tell him about the care provided by Devon Partnership NHS Trust

    England’s Chief Inspector of Hospitals is urging people in Devon to tell his inspectors what they think of the services provided by Devon Partnership NHS Trust.  Their views and experiences will help inspectors decide what to look at when they inspect.

    Devon Partnership is one of the first five mental health trusts to be inspected under radical changes being introduced by the Care Quality Commission. The formal inspection by a team including clinical experts and people who have experience of using mental health services, will start on Monday 3 February.

    The Chief Inspector, Professor Sir Mike Richards, announced in November that CQC is taking a new approach, to put a greater emphasis on inspecting the care that people with mental health problems receive in the community, at the same time as inspecting services for people who are admitted to hospital for assessment or treatment. 

    In the first wave of pilot inspections, CQC has given priority to organisations including Devon Partnership that are aspiring to be foundation trusts.

    To ensure that the views of people using mental health services are properly represented, inspectors will be on hand to meet people at three events which have been organised by Be Involved Devon the mental health engagement strand of Healthwatch Devon, who help people with mental health issues to have a say.

    . Exeter, East and Mid Devon:  Thursday 23 January, Exeter CVS, Wat Tyler House, King William Street, Exeter, EX4 6PD
    . North Devon and Torridge:  Tuesday 28 January,  Alexandra Road Resource Centre, 19c Alexandra Road, Barnstaple EX32 8BA
    . Teignbridge, South Hams and West Devon:  Friday 31 January 2014,  Totnes Work Hub, South Devon Rural Housing Association, South Devon House, Babbage Road, Totnes, TQ9 5JA

    All meetings start at 1pm.  CQC inspectors will be available from 3pm.  Be Involved Devon ask that you confirm your attendance please Tel: 01392 201218, Email: .(JavaScript must be enabled to view this email address)


    People can also contact CQC either by telephone, email or online.

    Sir Mike said:  “The new inspections are designed to provide us with a clear picture of the quality of the services, exposing poor or mediocre care as well as highlighting those trusts providing good and excellent care.

    “The needs of people with mental health problems run through all CQC’s work.  We have recognised that we need to strengthen our approach to regulating specialist mental health services to ensure that people get care that is safe, effective, caring, responsive to people’s needs and well led.

    “Of course we will be talking to doctors and nurses, managers and people who use services in hospitals and in the community.  But it is vital that we also hear the views of the people who have had experience of the care offered by Devon Partnership Trust, or anyone who wants to share information with us, to help us plan our inspection, and focus on those things that really matter to people who depend on this service.

    “This is your opportunity to tell me and my team what you think, and make a difference to the NHS services in Devon.”

    Anyone who wishes to give their views to the inspection team can do this in a number of ways:
    . Online:      http://www.cqc.org.uk/contact-us

    . By email:    .(JavaScript must be enabled to view this email address)
    . By letter:      CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA  
    . By phone:    03000 61 61 61

    Sir Mike’s inspection team will look in detail at a full range of services including acute admission wards for all age groups,  long stay forensic secure services, services for older people including inpatient services and some community services, hospital and community services for people with learning disabilities or autism, adult community-based services including crisis services, and specialist eating disorder services.

    A full report of the inspectors’ findings will be published by the Care Quality Commission.