• Complaints more than double over the last year, costing EDDC almost £65,000

    5th April 2014 | News | Claire
  • The paper, which will be discussed at Tuesday’s (8 April) committee meeting, also reveals that complaints have more than doubled from the previous year.

    And the number of complaints referred to the ombudsman, are the second highest among Devon district councils, at 21. 

    Only South Hams District Council had more complaints referred to the ombudsman (25), over the past year.

    The average annual number of ombudsman complaints for a district council is 10, according to the Local Government Ombudsman’s website.

    A total of 72 complaints were made to EDDC’s monitoring officer between April 2013 and March 2014.

    This compares with 31 complaints lodged between 2012 and 2013.

    The standards committee is asked to note the report, which also sets out the types of complaints.

    Out of the 72 complaints, 60 were against district, town or parish councillors.

    Most complaints against councillors alleged disrespectful behaviour, or that a councillor had brought their office or the council into disrepute.

    The report states that one of the independent persons (people external to the council who advise on complaint handling) was consulted on each case.

    The meeting starts at 9.30am on Tuesday (8 April) and the complaints report starts on page 18 of the committee papers, which can be viewed here – http://www.eastdevon.gov.uk/combined_standards_agenda_080414.pdf