Unable to find out very much information via Twitter, yesterday I contacted BT’s chief executive, Gavin Patterson.
Head of customer resolution, Paul Gilhooley, replied within a few hours to say that an emergency team of engineers would visit the site.
I am grateful for his email update yesterday evening:
“As promised a quick update on the position of providing service to West Hill and Ottery St Mary. The damage to the Openreach infrastructure is significant but we have a plan to resolve. Openreach will have an operations team on site tomorrow and we will replace 2 lengths of cable and give a temporary fix to restore service to as many customer as possible. We will also have engineers attend Monday to deal with any outstanding faults and work out a permanent fix.
“We are working with the contractor who caused the damage and they have exposed the damaged cable to support a speedier resolution to this issue.”
